Tag Archives: bsnl

Confusion cleared

Yesterday night we were discussing about BSNL’s tariff change for ‘Lo Kar Lo Baat 111’ an added facility plan for landline users.

BSNL Gujarat circle has changed LKLB 111 to either of 2 selectable plans with different monthly rents.

As per my myth, any provider cannot modify (or increase rate in) plan structure for existing cutomers. Even provider cannot stop the plan and force subscriber to opt for another.

But no, TRAI says…

A tariff plan once offered by a service provider shall be available to a subscriber for a minimum period of 6 months from the date of his enrolment into that tariff plan. During this 6 months period, the service provider is free to reduce the tariff; but increase in any item of tariff in the plan is not permitted. However, the subscriber is free to choose any other tariff plan even during the 6 months period.” Visit this.

So, BSNL is legally allowed to make such changes since the LKLB 111 was no more for new customers from December 25,2007.

This is how TRAI also favors service providers, not just subscribers.

Bhai Sahab Nahi Lagega

It has been never forgetful experience since we have / had subscribed BSNL services. Whether it’s mobile or Internet (Broadband – rarely on!).

Therefore we pronounce full form of Bharat Sanchar Nigam Limited as Bhai Sahab Nahi Lagegaa (Sir, It won’t get connected)!!

Although it is the pioneer behind all telecommunication services, I guess the management needs to be improved, learn something from others.

Although it has wide (or perhaps most) coverage in all senses, it’s not being utilised.

Recently the management has appointed third parties for their services and fault resolution for broadband. However, due to lack of power, those third parties seem helpless. The higher management is still the same one. Of course, it’s not that BSNL does not have skilled manpower. My personal experience with higher level personel is quite good.

Many times mobile network of BSNL gets congusted, you cannot reach a person even in case of emergency. Internet services had been quiet good few months back. But now a days they have sever technical issue that has not been solved yet. Almost every 5 minute, the Broadband service (DataOne) gets disconnected or very slow like dial-up and reconnected! Accroding to TRAI, it is not true Broadband – always on.

I just hope for better management so that we feel pround of an truely Indian (yes 100% Indian) service provider with maximum privillages!

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