Wake Up call for Indian Consumers

CERC has started consumer grievance helpline – 1800-233-0222. This helpline is toll free for BSNL Gujarat users.

This is really a welcome step by CERC in association with Consumer Affairs, Government of Gujarat. This helpline is available from 10.30 AM to 5.30 PM as per IST. (GMT +530)

CERC is very reputed non profit NGO serving and solving sonsumer complaints / grievance for its members. Its membership detail is here. You can become member by paying online instead.

To add few lines about the organisation’s prestigeous standing I can summarise few of my experiences:

  • When Vodafone Essar was Hutch, in undisclosed billed amount about Rs.500 for my postpaid mobile connection, I requested for justification and company ignored. I stopped using mobile services by paying genuine amount along with accounting statement which was genuine. Later, the company sent a legal notice that drove me to CERC. I have been member since then. CERC did some correspondance on my behalf. Company failed to respond and that proved the legal notice was no more legally valid or important!

  • HP refused to replace damaged front panel, damaged due to its design defect. Legally and as per company’s terms it is possible to replace such parts under cosmetic damaged parts category. Again, approaching CERC solved, front panel get replaced without any legal procedure.

  • In the matter of unsolicited call from ICICI Bank, I did some correspondence with bank and just by sending copy of the same to CERC taught the bank. The bank sent letter of forgiveness through courier!

Some points about CERC:

  • Complaint department listens and guides to complaint very genuinly. Consumer can feel free to express whatever his / her experience is / was.

  • Complaint department has very systemetic approach from receiving and registering complaints from its members to dealing with associated parties / business houses.

  • Genuine complaint can be registered through email to CERC as well. CERC’s method for dealing with non local complaint is really appreciative.

  • Insight, a bimonthly magazine from CERC is really worth to read. It is a leading publication in India for consumer awareness.

  • One membership serves complaint registered by his / her family members. (of course, not a joint family! :P)

  • Membership fees are normal or perhaps nominal for the kind of activities CERC does.

  • Most importantly, an Indian can be a member, get free Insight magazine and register for grievance too.

  • Different consumer product surveys carried & published by CERC are added advantage for consumers.

I highly recommend to become member of CERC, to boost its activities, to have Insight knowledge of consumer laws and if required to solve your complaints being a consumer.

  1. nice, i try with hp

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